Política de reembolso

Returns

You have the right to withdraw from your purchase within 15 calendar days from the date you receive the product, without having to provide a reason, in accordance with European Union consumer protection regulations.

To be eligible, the item must be unused and in its original packaging.

To request a return, contact us at Zyvexahair@gmail.com and include your order number. We will respond within a maximum of 48 hours with the necessary steps to follow.

Defective or damaged products

If your order arrives damaged, defective, or does not correspond to what was advertised, please contact us within 48 hours of receiving it, attaching photos or a video showing the problem. We will offer you a full refund or a replacement at no additional cost, according to your preference.

Warranty

All our products come with a 3-year legal warranty against manufacturing defects, in accordance with European Union consumer protection regulations.

If your product develops a manufacturing defect within this period, contact us at Zyvexahair@gmail.com, including your order number and a description or photo/video of the problem. We will offer you a refund or replacement, as applicable.

Refunds

Once your request has been approved, we will process the refund within a maximum of 14 days. The refund will be issued using the same payment method you used for the purchase.

If you have not received your refund after this period, please first check your bank account or contact your card provider, as there may be an additional processing time. If you still have not received it, contact us at Zyvexahair@gmail.com.

Sale items

Sale items are also eligible for returns within the legally established period.

Exchanges

We only offer exchanges if the product arrives defective or damaged. If you need an exchange, please email us at Zyvexahair@gmail.com and we will respond within 48 hours.

Contact and shipping

For any questions regarding your order, return, or warranty, please contact us at Zyvexahair@gmail.com. We will respond within a maximum of 48 hours with the most appropriate solution for your case.